LAS VEGAS (KTNV) — MGM released the latest updates on what amenities are now up and running for the resorts.
We’re on day 10 of the cyber attack on MGM — on Tuesday night, the hotel giant released an update on where they stand amid the breach, which they, along with guests, say it's back to normal.
A week ago today, at Excalibur, machines were down in long lines at the check-in, and security and staff at every inch of the property.
Seven days later, the company says it's business as usual.
On Tuesday night, MGM Resorts posted to the social media platform "X" (formerly Twitter) that their services, including dining, entertainment, pools and spas were all functioning normally.
However, other services are still not working… including being able to book a room on MGM's website or app. For that, you’ll need to call.
The MGM post goes on to say employees are still working with guests on intermittent problems.
Guests we spoke to say—at best, they waited a little longer at check-in, and internet services were slow.
Jennifer Gay, a social media influencer known as ‘Vegas Starfish,' has been on the ground at all the MGM Resorts since the start of the breach on Sunday, September 10.
Vegas Starfish: "I'll tell you honestly, if you had been here two weeks ago and stepped inside today, you’d have no clue anything was going on."
From inside the Aria— she explains what she’s seeing:
Vegas Starfish: "You’ll see some unusual things like since we're here, let's walk over behind me. These machines are all down. There are still that are out and not working. They replaced those ATMs we’re familiar with, those ones that haven’t been compromised."
The former MGM employee says she’s happy to see the company bouncing back:
Vegas Starfish: "I loved the time I spent with MGM Resorts. I'm not currently affiliated with them in any capacity, but I'm rooting for them, I want them to rebuild and get through this because they are the largest gaming employer in our valley."
