UPDATE MATCH 14: The Department of Motor Vehicles is installing their new appointment management system on March 18 and 19 and will be taking appointments again on March 25. The DMV says that their new system will allow them to double th number of available appointments.
ORIGINAL STORY
LAS VEGAS (KTNV) -- Arms crossed, long faces, that's a standard look for people in line at any Department of Motor Vehicles offices Las Vegas.
"Just knowing you're going to be here for a while, you got to prepare yourself for that," said Jose, a customer at the Henderson DMV.
Since Jan. 31, Southern Nevada’s four DMV locations have been running without an appointment system.
It's transitioning to a new one that's supposed to be better, with more capabilities and options.
"We'll be able to make appointments for written tests we couldn't do previously, also reinstatement if your driver license was suspended, and we'll be rolling it out to commercial offices."
Kevin Malone, Las Vegas DMV spokesperson, told 13 Action News the new appointment system, developed by Swedish company Qmatic, is being tested at a Reno DMV office.
"We began taking appointments at the Reno office on January 31st. It’s been going very well, we haven't had any problems at all,” said Malone.
After that, it will go to Carson City; then it’ll make its way to the valley.
"We just want to make sure it's right,” said Malone.
Until the new system is installed, Malone said DMV kiosks and online transactions are still available.
There are over two dozen online services available on the Nevada DMV website.
Twenty-seven kiosks offer renewals and driver history reports.
Other businesses in Las Vegas can help take most of the waiting out of the equation.
For more than 20 years, B & L DMV Services offers to go to the DMV for people.
"We take the documents, we go to the DMV either by appointment, or we do it by drop. We process for them, and we deliver everything back to them," said Denise Bittner.
She's a glutton for long DMV wait times.
"We're going to the DMV because [people] don't want to," said Bittner.
B & L DMV services charges for their service but many these days, it’s better as opposed to the alternative.
Bittner said they could do everything except licenses and IDs.
Seven AAA Insurance and Travel offices in Las Vegas offer some DMV services to the public not just AAA members.
Two of those branches offer over-the-counter help. All have a self serve DMV kiosk.
Those are located near Rainbow and Charleston Boulevards along with a location near Aliante.
Tips for handling DMV services at AAA:
1. Call your local AAA branch before arriving to find out the services offered and wait times.
2. Visit the DMV website to ensure you have all the documents required for the service you need.
