LAS VEGAS (KTNV) — Hundreds of Southwest Airlines flight attendants picketed outside of the Las Vegas Convention Center Tuesday afternoon.
Protestors told KTNV they are frustrated with the airlines' consistent failures, which all culminated with a system meltdown over the Christmas holiday.
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"We're fed up and things have been wrong for way too long," said president and lead negotiator of TWU Local 556 Lyn Montgomery. "What happened during the holidays is an outward reflection of what is internally wrong at Southwest Airlines. For a long time now we've been telling Southwest Airlines, they need to invest in its technology and they need to handle winter storms better ."
Tech failures have been a main concern for flight attendants. They tell 13 Action News outdated technology has made it difficult to serve their passengers.
"Southwest technology is badly outdated," said Chris Albert, a flight attendant based in Denver. "Every time we push for better technology it's 'oh we're working on it.'"
Albert along with colleague Dani St. Onge flew to Las Vegas to voice their frustrations.
"Even on Friday, I had a cancellation where they canceled the flight right after we boarded. But because of our lack of technology with our crew scheduling, we didn't know until our passengers notified us we were canceled," said St. Onge.
Southwest Airlines responded to our request for comment. They sent the following statement:
"Southwest Airlines has an award-winning culture that respects our Employees and allows them to express their opinions in a cordial manner. We remain engaged in negotiations with TWU556 and the National Mediation Board to work toward a contract that rewards our Flight Attendants and allows us to continue attracting great talent."
