DETR announces 'updated security measures' to unemployment claim portals

LAS VEGAS (KTNV) — DETR's Employment Security Division announced an update to security measures in its Unemployment Insurance portal on Wednesday.

DETR said in a news release that the updates were "to protect the identity of claimants and continue to keep accounts safe and secure from potential fraud."

Active or new unemployment claimants will be required to log into their existing ID.me accounts or complete a new identity verification with ID.me upon every entry before accessing the Claimant Self-Service portal. Once claimants complete this security measure, they’ll be able to log in directly to their accounts as usual, according to DETR.

"Unemployment Insurance staff believes this will strengthen protections against fraudulent and imposter claim attempts and keep legitimate accounts secure," the release read.

The update is scheduled to be completed on the evening of December 28, 2022.

Steps to follow:

• Active unemployment claimants will go to ui.nv.gov as they normally would
• Click on the “For UI Claimants” tab
• Click on the “File A UI Claim” button
• Enter their claimant self-service credentials to sign into their UI account
• They will then see the following screen upon every entry:

DETR

• Click on either the green “Sign in with ID.me” button or the “ID.me Create an account” button
• Enter ID.me account credentials and follow the prompts presented in the ID.me portal or create a new ID.me account to verify their identity
• Choose how to verify identity to pick a “Self-Service” option or a direct option to go straight to a Trusted Referee “Video Chat Agent”
• Claimant UI account self-service credentials will not be the same as their ID.me credentials
• Once the claimant has logged in with ID.me each time, they will be redirected back to their UI claimant self-service account and will have full access as usual

Resolved! Our team took care of issues that were preventing people from filling, earlier today. Claimants should not encounter problems moving forward. https://t.co/gnJbn4l4QP

— DETR Nevada (@DetrNevada) December 31, 2022

For questions regarding this change to the login process or if additional assistance is needed, claimants may contact the telephone Claim Center line at (775) 684-0350 or (702) 486-0350, Monday through Friday from 8:00 a.m. to 5:00 p.m.