A Utah couple says they were individually banned from the Venetian after an argument over the husband's use of a bathroom.
Jaymie Cardenas says she booked a suite at the Venetian for her honeymoon but the stay was cut short after security demanded ID from her husband while he was using a public restroom.
"As soon as he was able to get out of the bathroom show who he is, they should have apologized, carry on," Cardenas said.
Carlos Cardenas said he went into one of the restrooms on the property and was in a stall for about 10 minutes when security started knocking.
"Someone called in and said there was a suspicious person in the bathroom," Carlos Cardenas said. "I came out. I told them who I gave them the room number. They called to verify."
Carlos said they still wouldn't let him go back to his room even after he provided ID and eventually banned him from the property for arguing.
"They are saying I am being uncooperative because I wouldn't get out of the toilet right there," Carlos said.
That is where Jaymie comes in. When she found out about the confrontation, she confronted security herself recording most of the conversation on a cell phone.
In that video, you can tell a security officer indicate he doesn't want to be recorded before another starts the process of banning Jaymie from the property.
The security officers eventually escorted the couple to their room to gather their stuff, but they were not allowed to finish their stay.
A Venetian spokesperson responded to the claims:
“ The safety and security of our guests and team members is our top priority. In reference to the social media post, our surveillance and security teams acted in line with normal protocols that inform them when to make contact with a guest. Those protocols are non-discriminatory and apply equally to all guests. At the time contact was made with this guest, he unfortunately became uncooperative and was subsequently asked to leave the resort.“
The Cardenas say they feel they should be refunded for their stay and are planning to seek legal advice.
